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Shipping & Delivery
Welcome to our online store! Please review our Shipping Policy carefully to understand our order processing, shipping delivery standards, applicable fees, and delivery terms for all purchases placed on www.getgdby.com
1. Order Processing Time
All orders are processed and prepared for shipment within 1–3 calendar days after successful payment confirmation. Processing days cover regular calendar days, including weekends. Any order placed after 12:00 PM (noon) EST will begin processing on the next calendar day. Orders submitted during peak shopping seasons will be processed in chronological order.
2. Shipping Carrier & Fee Calculation Rules
Free shipping applies to all individual items on our website. This free‑shipping benefit may be used together with other promotions, discounts or coupon codes. We reserve the right to modify, suspend or terminate this free‑shipping program at any time according to our internal business decisions without prior notice.
We exclusively use YunExpress as our official and only shipping carrier for all costume apparel orders delivered within the United States. All shipping fees are automatically calculated at checkout based on package weight, dimensions, shipping address, and seasonal adjustments. The billing weight is determined by the greater value between the actual package weight and volumetric weight (Length × Width × Height / 8000).
Standard Shipping Rates & Additional Surcharges (U.S. Domestic Orders)
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Base Weight Rate: Packages weighing 1 KG and under are charged a flat shipping fee of $2.8 – $5.0 per parcel. For packages exceeding 1 KG, an incremental weight fee of $0.9 – $2.0 per additional kilogram will apply.
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Remote Area Surcharge: A remote delivery fee of $3.0 – $5.0 per parcel applies to remote U.S. regions, including Alaska, Hawaii, and other non-continental territories.
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Residential Delivery Surcharge: A residential delivery fee of $2.0 – $4.0 per parcel applies to all residential addresses. Commercial delivery addresses are exempt from this surcharge.
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Peak Season Surcharge: Due to high logistics volume during peak seasons, a shipping rate increase of15% – 20% will be applied to the total shipping cost for all orders placed in November and December each year.
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Official Rate Reference: All shipping rules and surcharge standards comply with the official regulations of YunExpress. For the latest detailed pricing policies, please refer to the official website: yunexpress.com. The final shipping fee charged will be displayed and confirmed at checkout.
3. Estimated Delivery Time & Delay Explanation
After successful dispatch, the estimated domestic delivery time within the United States is 7–14 business days. Delivery business days exclude weekends and official statutory holidays.
All delivery times are estimated and for reference only, and are not guaranteed. Delivery delays may reasonably occur due to uncontrollable force majeure factors, including but not limited to major public holidays in both the origin country and destination country, severe weather conditions, natural disasters, customs inspection delays, logistics suspension, and other objective abnormal circumstances. We shall not be held liable for delays caused by the above uncontrollable situations.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email from our support team, which includes your official tracking number and tracking link. You can check and monitor your shipment transit status in real time online throughout the entire delivery process.
5. Customs, Duties & Import Charges
All international shipments may be subject to local customs duties, taxes, clearance fees, or other administrative charges imposed by the destination country. These additional fees are not included in product prices or shipping fees and shall be fully borne by the recipient. We are not responsible for customs clearance failures, detention fees, return charges, or delivery delays arising from local import policies and customs regulations. We recommend that customers check their local import rules in advance before placing orders.
If you have any questions regarding order processing, shipping fees, transit status, delivery exceptions, or customs issues, please contact our customer support team at support@getgdby.com.
